Death and the Credit Card

It takes all kinds to make the world go round. Never have major surgery, or die on the weekend!  Also be sure and cancel your credit cards before you go. This is easy to see happening, customer service being what it is....

My Aunt died this past January. CitiBank billed her for
February and March for their monthly service charge on
her credit card, and then added late fees and interest
on the monthly charge...the balance had been $0.00...
now it was somewhere around $60.00.

I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees
and charges still apply."

Me: "Maybe, you should turn it over to collections"

CitiBank: "Since it is 2 months past due, it already has
been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division,
or report her to the credit bureau maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .?"

Me: "Did you just get what I was telling you.... the part
about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone) Me: ''I'm calling to tell
you, she died in January."

CitiBank: "The account was never closed and the late fees
and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given... )

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given ) ( After they get the
fax. ) CitiBank: "Our system just isn't setup for death."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help... "
Me: "Well... if you figure it out, great! If not, you
could just keep billing her...I suppose...don't really
think she will care...."

CitiBank: "Well...the late fees and charges do still
apply."

Me: "'Would you like her new billing address?"

CitiBank: "That might help."

Me: "Odessa Memorial Cemetery (### Hwy 129 and plot
number given.)

CitiBank: "Sir, that's a cemetery!" 

Me: "What do you do
with dead people on your planet?